Customer Experiences with Mobility-Online

Eszterházy Károly University

"Mobility-Online makes are daily work a lot easier, we are able to export and import lots of data from between our systems that helps us save time. It makes the different stages of the exchange procedure more transparent. The applicants have a more easier way to apply for an exchange and what is more important: they can modify and udpate their application documents during their stay abroad and are always kept up-to-date on their status during the whole length of their exchange."

University of Ferrara

"We are brand new with Mobility-Online (February 2020), but we have been already appreciating the incredible capabilities of this software. It really helps us as IO to be better organised and efficient by storing all the documents and student data.
We have been able to integrate it with third-party university systems from authentication to the import of student data.
Easy to use for students, to keep their situation updated and easy for our staff to monitor the status of each student. It allows a very exhaustive reporting system and the email generation is extremely powerful and configurable.
Last but not least, it’s perfectly integrated with MTool data transferring and is ready for EWP."

Medical University of Graz

"Although mobility programs are similar across the world, the administration and management varies a lot from institution to institution. Mobility Online is a great tool to map out processes, mainstream common steps, and individualize personal preferences of program coordinators/ administrators. As international relations officer without previous IT knowledge it takes time, willingness to acquire knowledge of the functionality of databases, and your employer's commitment to support this process, but once you are more familiar with it, Mobility Online really makes a difference by providing quick and structured information of each applicant's application status, document overview and next steps. It is an enormous advantage to have a team member that is "literate" in Mobility Online, who can create or adapt processes and quickly react to resolve easy bugs, but sometimes meeting up virtually with your SOP Project Manager to figure out challenging issues or discover new ways to solve a step is necessary and very helpful. Moreover, it is fun to work with Mobility Online!"

University of Helsinki

"We've been using Mobility Online for both our student and staff exchange programmes since 2009. With approx. 1000 incoming and outgoing students and 100 incoming and outgoing staff members each year, we couldn't imagine getting our work done without Mobility Online. We've been especially pleased with several things: the possibility to make specific changes for just our university, the possibility to have most of the necessary information in one system and the continuous development of the system as our needs and requirements have changed (e.g. national reporting and the Erasmus programme). As both the main user and the technical support for my own colleagues I am able to concentrate on the relevant questions as I can count on the fact that the excellent customer support is always at hand to patiently help me with any questions I might have."

Lucerne University of Applied Sciences and Arts

"We have started using Mobility Online in the academic year 2019/20 and are consistently developing it. We are most happy about the flexibility in mapping our procedures with the help of our great project manager who is always there for us finding a tailor-made solution for the needs of our institution. Our team appreciates working with Mobility Online, it made our daily work a lot easier. It takes away a good deal of the paperwork and relieves both staff and students. We can say that it is very user friendly because its user interface is very intuitive and easy to understand. Many thanks to the SOP team for providing this useful software."

Ecole Centrale Méditerranée

"We have been using Mobility Online for 7 years now. In spite of tough start, it enabled the International Relations Office of Ecole Centrale Méditerranée to reach the goal of 100% mobility involving an increase of more 200% in the mobility flow. What we mostly appreciate in the system is its plasticity as this huge increase required evolutions in the processes. Today we are not only dealing with the outgoing and incoming students but also the Erasmus+ scholarships. This would indeed not have been possible without the help of the Mobility Online Support Team whom we would like to thank warmly."

University of Applied Sciences Rosenheim

"Since I was new at the International Office, I started working with Mobility Online completely impartially and the Rosenheim University of Applied Sciences introduced it only a few months before, the portal grew with me as much as I grew with the portal. Introduction requires a lot of work. But even after the introductory period is over, it makes perfect sense to have a contact person for Mobility Online in the team, who can gradually make improvements and adjustments. Because Mobility Online offers an incredible number of possibilities which - once learned - make everyday work in the IO easier.”

Università della Svizzera italiana

"Since few years, we have seen our exchange numbers constantly increase. Managing students, academics, staff, agreements and data in general “in the old way” was not sustainable anymore both in terms of time and resources. After evaluating several solutions, we decided that Mobility Online was the perfect answer to our needs for digitalization of the processes for students’ exchange and for managing partnerships and institutional data in a professional way. 

There is pretty much nothing that the tool can’t do. Its flexibility and the constant development of new functionalities allowed us to implement the tool based on our own processes and needs, and at the same time we were able to find ways to simplify certain parts of the processes or to make them more efficient. Students appreciate the clarity of their Work Flow and they always have an overview of their application, what they need to do and by when. We, at the IRO, save quite a lot of time thanks to the automatization of the procedures. 

Furthermore, all documents are centralized, digital and easily accessible. Even though as a Swiss university we are not in the E+, we know that Mobility Online enables the connection to the E+ digital modules (such as DLA, IIA, etc). The responsive portal is a big plus of the tool, even though it requires additional implementation and data collection. It is important to point out that the tool can be complex; understanding the software and its many functionalities needs the adequate amount of time and dedication, so the support of the institution and enough resources are core for the success of the project. After 2 years, we can say that we are very satisfied with Mobility Online and one big thank you goes to our Project Manager, who has accompanied us in this journey with professionalism, great competence, patience, kindness and friendliness."

University of Lucerne

"The University of Lucerne started implementing Mobility Online in 2018 and we are very happy with the system’s capabilities. Yes, it can be complex at times, but this very complexity is what allows the system to do so much and indeed allows each university to tailor the system to their own needs. We have been particularly impressed with the level of support that we have received from our excellent Mobility Online contact person, working with her is a real pleasure and with her help we are eager to continue developing the system to fit our needs. Last but not least, we are grateful for the way in which Mobility Online will allow us, as a Swiss institution to implement the ‘Erasmus without paper’ initiative."

Zittau/Goerlitz University of Applied Sciences

"I have only been working with Mobility-Online for 1.5 years and have not yet used everything in the software. My previous experiences are mostly positive. Mobility-Online offers all the features needed to manage our mobilities. However, it takes time and, depending on how intensively you deal with it, some programming skills to work effectively and efficiently with it. If problems arose, these were (if possible) promptly resolved by the support staff and comprehensibly explained upon request."

Alexandru Ioan Cuza University of Iasi

"IC has kicked off the implementation of the Mobility Online platform in 2021 when one of the top priorities of the newly started Erasmus programme (2021-2027) was the digitalization of the Erasmus mobilities. In spite of a bumpy beginning in our case due to internal challenges related to the availability of resources dedicated to this purpose, we grew on understanding more and more the tool's complexity and functionalities and we are currently making important progress in managing the inter-institutional agreements and the staff and student mobilities.

We appreciate the high level of customization offered by the tool and the various solutions we can access in implementing each step of the processes we want to streamline and automate. It is true that describing all the workflows takes a lot of hard work, time and patience, but once the main frames are defined, the execution goes along faster and smoother.

A very important role in advancing with the implementation is played by the Project Manager who in our case has been a great partner throughout this challenging journey, being professional and patient and proving an excellent knowledge of the software and always trying his best to recommend us the finest solutions for our university's needs."

University of Toronto

"Mobility Online has been helpful for our whole team in collating many different steps and providing a cohesive end-user experience for our Learning Abroad student applications. They system has also helped us align internal processes for more efficient application management."

University of Sheffield

"Using Mobility Online has definitely improved and streamlined the work in my department. Email traffic has been reduced as students have a clear workflow of tasks and upload documents there instead of emailing them to us. In place of multiple spreadsheets to record mobilities, we have a single source of truth from which we can easily pull reports. Through the search portal, we also now have a simple tool to share partner fact sheets and useful websites to enquirers and applicants. All of this has freed us up to work more strategically and more efficiently."

University of Copenhagen

"At UCPH we have been using Mobility-Online since late 2020 and we have been very happy with the solution so far. As we continue to learn more about Mobility-Online, we constantly discover new functions to implement and use, and our overall experience is that the system is very flexible and capable of supporting most processes rather than being restrictive.

From an administrative point of view Mobility-Online has helped us create efficient automated workflows and a better way of managing our international partnerships digitally. Our students now experience a simpler application process with a clear overview of the entire process and what they should do under each step.

The collaboration and teamwork with the project management at SOP has been outstanding and we really feel that an effort has been made to understand our needs and to develop solutions that support these needs. All our questions and inquiries are always answered thoroughly and we feel that we are safe hands"

George Emil Palade University of Medicine, Pharmacy, Science and Technology of Targu Mures

"Our university has been using the Mobility-Online platform since 2021. Offering flexible, fully web-based software solutions for the management of mobility and cooperation, this platform enables us to benefit from efficient workflows concerning international student and staff mobility, international partnerships, connection to European Commission tools (Mobility Tool, EWP). 

Mobility-Online software is a tremendous tool that will certainly help us provide quick and transparent information, equal treatment for applicants, friendly access for students, independent data administration and control over mobility processes. The SOP team is very helpful and responsive to our needs in the system implementation process, giving us the solution for the reduction of processing time and effort and less paperwork."

University of Padua

"We have been using Mobility Online for a couple of years now. It is just the tool we needed to manage the complexity of constantly changing processes on the one hand, and the large number of agreements and students in mobility from different programmes on the other.

The features we are appreciating most are the high flexibility and adaptability to our needs, the possibility of integration with our SIS and not least the compliance with EWP. Even when new functionalities and customisations were needed,  our project manager and the whole SOP team has always responded quickly and precisely through development and support activities. We are truly satisfied!"